Find Out More About Our Maid Cleaning Service
1. Am I liable for worker’s compensation, insurance or employment taxes?
2. Can I use Happy Maids occasionally?
3. Do I have to be home during house cleanings?
4. Do I provide cleaning supplies or equipment?
5. Does Happy Maids carry liability insurance and bonding?
6. Does Happy Maids provide cleaning equipment and supplies?
7. How do I know I can trust Happy Maids?
8. How do I pay for residential cleaning services?
9. How do I pay Happy Maids?
10. How does Happy Maids charge for its services?
11. How many people will clean my home?
12. How much does it cost to have my home cleaned?
13. How soon can I take cleaning off my chore list?
14. How will our relationship work?
15. In terms of Price & Quality, how does Happy Maids compare?
16. Is Happy Maids a franchise?
17. Should I be home when Happy Maids cleans my home?
18. What does “green house cleaning” mean?
19. What does Happy Maids do?
20. What happens if I need to reschedule or cancel my maid service?
21. What if my home cleaning falls on a holiday?
22. What if my maid service missed a spot?
23. What if something is damaged during a home cleaning?
24. What should I do before a home cleaning service?
25. What time does Happy Maids arrive?
26. What types of tasks are typically included when Happy Maids cleans a home?
27. Who does Happy Maid send to clean my home?
28. Will Happy Maids always send the same people?
29. Will Happy Maids do laundry for me?
30. Will the maids speak English?
Q: Am I liable for worker’s compensation, insurance or employment taxes?
A: Happy Maids is a simple, worry-free home cleaning service solution. That means we take care of personal liability with regard to work-related injury, social security and unemployment taxes. Some independent maid services may not, which makes homeowners liable.
Happy Maids is fully insured and bonded for your protection and ours.
Q: Can I use Happy Maids occasionally?
A: Absolutely! Most of our maid service from regularly scheduled services, but we are always happy to take on irregular assignments. We are confident that you will be so pleased with our cleaning services that you will have us back again and again. If you already have a regular housekeeper, consider trying us once as a fill-in; you are likely to find that we are incredibly thorough and you might be tempted to book our service on a quarterly basis for a top to bottom “deep cleaning” to complement the service of your existing housekeeper. That is perfectly fine with us.
Q: Do I have to be home during house cleanings?
A: Because we clean Monday – Friday, 7:30 a.m. to 5 p.m. most of our customers aren’t home, but the vast majority trust Happy Maids with the key to their home. For additional security, all house keys are kept locked in our office and individually coded and cross-referenced/random numbered.
Q: Do I provide cleaning supplies or equipment?
A: Every Happy Maids cleaning service crew comes prepared with all the cleaning supplies necessary. However, because Happy Maids is flexible, if requested and provided, we are happy to clean with your preferred products.
Q: Does Happy Maids carry liability insurance and bonding?
A: We carry loads of insurance, including Worker’s Compensation Insurance, and all of our employees are bonded. Insurance confirmation is available upon request. We carry the following coverage amounts:
- Liability – $1 million coverage per incident.
- Fidelity Bonding – $25,000 per occurrence.
Q: How do I know I can trust Happy Maids?
A: Happy Maids is recognized leader in residential home cleaning services. Our employees have provided quality, reliable cleaning services for more than 25 years. Each maid services team is bonded, insured, licensed and regularly supervised. You always have access to our office to discuss your professional cleaning service.
Q: How do I pay for residential cleaning services?
A: Payments are due the day of your scheduled cleaning service. Most customers find it convenient to simply leave a check in the home.
Q: How do I pay Happy Maids?
A: We are really flexible about this issue, except that we ask that you please do. Most customers start out by leaving a check on the counter. Some find it more convenient to pay by credit card. No services will ever be charged to your credit card in advance.
Q: How does Happy Maids charge for its services?
A: We work closely with each of our clients to develop a cleaning and service plan that is tailored to meet their needs and budget. Time and cost estimates are developed by one of our managers or owners after meeting with you to conduct a free, in-home consultation or after a free phone consultation.
Q: How many people will clean my home?
A: We generally use two Cleaning Specialists for each home that we clean. If you prefer more because you wish for us to be in and out of your home faster, then we can work to accommodate your request. Even for larger homes, many of our customers prefer two cleaning specialists; having fewer maids in the house allows them more time to complete lengthy tasks, such as laundry.
Our two-person teams are generally comprised of a Team Leader and a Cleaning Specialist. They are carefully selected based on experience, dependability, trustworthiness, and their willingness to go above and beyond in support of our clients and their co-workers.
Q: What’s the cost of maid service?
A: Happy Maids works with every home owner to create a custom cleaning plan designed on frequency, preferences and your budget. Hourly and specialty add-on services such as refrigerator and oven cleaning are also available options for your consideration. You can also hire Happy Maids by the hour with a minimum of 3 maid hours.
Q: How soon can I take house cleaning off my chore list?
A: Call 1-847-382-0082 to set up a free, no-obligation in home consultation and then schedule your house cleaning.
While most of our clients have regularly scheduled cleanings, we are experts at accommodating customer requests for just one time cleanings.
Q: How will our relationship work?
A: Communication is important for any relationship including ours. We understand that we must earn your trust during every visit. It is why we’re so flexible, offering customized cleaning service plans designed with your needs in mind. No contracts. No hassle. Establishing this open communication and being flexible ensures your satisfaction as a long-term customer.
Q: In terms of Price & Quality, how does Happy Maids compare?
A: At Happy Maids, we believe in providing cleaning services tailored to fit your needs and your budget. Give us your list of requirements, and we will work out a service package that will make you smile. Happy Maids generally charges more than private housekeepers because we pay Workers’ Compensation Insurance, wage taxes and insurance. However, homeowners benefit from these payments and are generally understanding of why we have to charge a bit extra to cover these benefits.
Our quality is superior to other cleaning companies because we take extra time in your home, using a consistent, thorough, and disciplined approach each and every time we visit your home. Most customers who have appointed us to replace another housekeeper experience a significant upgrade in terms of quality, consistency and dependability. In all respects, our service represents good value.
Q: Is Happy Maids a franchise?
A: No, we are a local, independent family-owned and operated company. We set our own service standards, which are incredibly high, and we can provide any services we choose, wherever we wish.
Q: Should I be home when Happy Maids cleans my home?
A: The answer could be either, “Sure, why not?” or, “No need, really.” We don’t mind one way or another. It is totally up to you. We often encourage customers to meet the team during the initial assignment, allowing them to gain confidence about the quality of our housekeepers. Meet them, ask them to clean something a little differently and receive a polite, “Of course,” with a smile. They really are quite different from your previous maid service, and we are confident that meeting them will reinforce that impression on you.
Q: What does “green house cleaning” mean?
A: Green house cleaning involves the products, methods and business practices employed by companies to promote both a healthier home and world environment. Green cleaning products do not contain ingredients with ozone depleting substances or flammable chemicals that may irritate skin.
Q: What does Happy Maids do?
A: Happy Maids is a residential cleaning company with more than 25 years of experience. Our professional cleaning teams give you more time to enjoy your family, weekend activities and a clean home. We offer a variety of cleaning options from weekly cleanings to a one-time, special home cleaning to help with move-ins, move-outs or holidays.
Q: What happens if I need to reschedule or cancel my maid service?
A: Simply call or email our office 48-hours /2 business days/ before your scheduled home cleaning. We will do our best to accommodate your scheduling needs.
Q: What if my home cleaning falls on a holiday?
A: We will call you to reschedule for a more convenient time when house cleanings fall on holidays.
Q: What if my maid service missed a spot?
A: Our maid services offer consistent, quality home cleaning. Like all new relationships, however, miscommunications occur and we may make a mistake. That’s why we offer a house cleaning service guarantee, which mean if you notify us within 24 hours, our house cleaning staff will come back and re-clean troubled area at no charge.
Q: What if something is damaged during a home cleaning?
A: We treat you and your home with complete respect. If something does unexpectedly break, we do our best to either repair or replace that item. Our maids are fully insured, so claims are filed when appropriate.
Q: What should I do before a home cleaning service?
A: To make our house cleaning services more efficient, we ask that you pick up clothing, toys and other household items prior to a visit from our housekeeping teams.
Q: What time does Happy Maids arrive?
A: Happy Maids can’t guarantee what time residential housekeepers will arrive because each home gets the attention it deserves and not a pre-determined amount of time. Still, most homes fall easily into regularly scheduled cleaning windows between 8 a.m. to 5 p.m., Monday – Friday. If for any reason you require a more precise time of arrival, we will work with you for a convenient solution.
Q: What types of tasks are typically included when Happy Maids cleans a home?
A: The following list of cleaning tasks is a starting point of what may be included in your assignment. We perform all of these tasks during each visit for most of our clients:
- Vacuum thoroughly (including edges and hardwood and tiled floors).
- Wash floors and clean baseboards.
- Dust the entire home thoroughly.
- Clean entry-way windows and doors.
- Wash all doorknobs and light switches.
- Make beds / change linens and towels.
- Thoroughly clean, shine and disinfect bathroom.
- Thoroughly clean and disinfect kitchen.
- Empty / load dishwasher.
- Pick up and straighten throughout house.
- Empty trash containers.
- Sweep front and rear porch / patio.
Q: Who does Happy Maid send to clean my home?
A: Our cleaning professionals are trained, bonded and insured. Our residential housekeepers respect customers by never eating, drinking, smoking or using appliances during home cleanings. And each Happy Maids employee takes pride in their work, receiving regularly updated training and supervision to ensure quality maid service.
Q: Will Happy Maids always send the same people?
A: Happy Maids always sends the same people to your home. We work in teams of two, so if one of the workers is out sick or on vacation, then we know we can always have at least one worker on the job who is familiar with your home and your needs.
Q: Will Happy Maids do laundry for me?
A: Yes, of course. We often do laundry in our clients’ homes during our regularly scheduled cleaning visit.
Q: Will the maids speak English?
A: All of our maids are European-trained cleaners, and all of them speak English.